The questions we get most.
How long does setup take?
Usually one day. Upload your price list, FAQ, and product info — or connect your Instagram and let it learn from past conversations. Then you test it yourself before it answers real customers.
Is its Albanian actually good?
Yes — Albanian is its first language, not a translation. It's trained on your brand's tone, and it speaks English too when the customer writes in English.
What happens when it doesn't know the answer?
It doesn't make things up. When a question falls outside what it knows, or a customer is upset, it hands the conversation to you with full context — and you're notified instantly.
Where is my data stored?
We store only what's needed to answer your customers: the content you give us and the conversations from channels you connect. You can request deletion at any time. Details are in the Privacy Policy.
Which channels does it work on?
Instagram DM, WhatsApp, Facebook Messenger, and your website chat — the same employee everywhere. Channels depend on the plan you choose.
What if I run out of plan conversations?
Limits are soft: no conversation is cut off mid-thread. We notify you at 70% and 90% of your plan so you can decide in time.
Can I cancel?
Yes. Plans are monthly with no long-term contracts — cancel whenever you like and the employee finishes its shift at the end of the paid month.
Didn't find your answer? Message us on WhatsApp