The questions we get most.

Usually ready within a day. Upload your price list, FAQ, and product info — or give it your website and it reads it on its own. You test it yourself before it answers real customers. Then it learns from every answer you give customers, once you confirm it.

Yes — Albanian is its first language, not a translation. It's trained on your brand's tone and replies in the language the customer writes in (e.g. English, Italian, German, Greek); you can restrict which languages it uses. The website widget interface comes in 5 languages: Albanian, English, Italian, German and Greek.

It answers only from your information. When a question falls outside what it knows, or a customer is upset, it hands the conversation to you with full context — and you're notified instantly.

We store only what's needed to answer your customers: the content you give us and the conversations from channels you connect. You can request deletion at any time. Details are in the Privacy Policy.

Instagram DM, WhatsApp, Facebook Messenger, and your website chat — the same employee everywhere. Channels depend on the plan you choose.

A conversation is all messages with one customer, on one channel, during one calendar day. We notify you at 70% and 90% of your plan's conversations, and a conversation in progress is never cut off. Beyond the limit, new conversations go to your team without an AI reply until you add conversations (Starter €0.70, Professional €0.60, Business €0.50 each, excl. VAT) or move to a larger plan.

Yes. Plans are monthly with no long-term contracts — cancel whenever you like and the employee finishes its shift at the end of the paid period.