# PunëtorAI

> PunëtorAI provides AI customer service agents for businesses across Instagram, Facebook Messenger, WhatsApp, and website chat. Channel availability depends on the selected plan.

The agent replies in the language the customer writes in (for example Albanian, English, Italian, German, or Greek), and a business can restrict which languages it uses. The website widget interface is available in 5 languages: Albanian (sq), English (en), Italian (it), German (de), and Greek (el).

Businesses provide their own knowledge and response rules, review customer conversations, and take over when human help is needed. The public website is available in Albanian at https://punetor.ai/ and English at https://punetor.ai/en.

PunëtorAI is operated by Digita Dev in Tirana, Albania. Contact: info@punetor.ai. The Dashboard is the business workspace for training and managing conversations; the Web Widget is the customer-facing website chat channel.

Use the pricing page for current plans, channel availability, allowances, and VAT information. Customer information and authenticated dashboard conversations are not public documentation.

## Product and plans

- [English overview](https://punetor.ai/en): Product introduction and customer communication features.
- [Pricing](https://punetor.ai/en/pricing): Monthly plans, included channels, and VAT information.
- [Frequently asked questions](https://punetor.ai/en/faq): Setup, languages, human handover, data, and cancellation.
- [Book a demo](https://punetor.ai/en/demo): Request a demonstration for your business.
- [Contact](https://punetor.ai/en/kontakt): Contact the team.

## Albanian pages

- [Kreu](https://punetor.ai/): Përmbledhje e produktit.
- [Çmimet](https://punetor.ai/pricing): Planet, kanalet dhe informacioni për TVSH-në.
- [Pyetje të shpeshta](https://punetor.ai/faq): Përgjigje për konfigurimin dhe përdorimin.
- [Demo](https://punetor.ai/demo): Demonstrim i produktit për biznesin tuaj.
- [Kontakt](https://punetor.ai/kontakt): Kontaktoni ekipin.
- [Artikuj](https://punetor.ai/blog): Udhëzues për agjentët AI dhe shërbimin ndaj klientit.

## Guides

- [All English guides](https://punetor.ai/en/blog): Customer service, channel setup, and industry guides.
- [No-code AI agents](https://punetor.ai/en/blog/no-code-ai-agents): Choosing and launching a customer service agent.
- [Training an AI customer service agent](https://punetor.ai/en/blog/train-ai-customer-service-agent): Preparing business knowledge and testing answers.
- [Lead qualification on Instagram and Messenger](https://punetor.ai/en/blog/ai-lead-qualification-instagram-messenger): Collecting customer requirements and handing conversations to staff.
- [Measuring customer service ROI](https://punetor.ai/en/blog/measure-ai-customer-service-roi): Evaluating business outcomes.

## Policies

- [Privacy policy](https://punetor.ai/en/privacy): Personal data handling and requests.
- [Terms of service](https://punetor.ai/en/terms): Subscription and service terms.
- [Privatësia](https://punetor.ai/privacy): Privacy policy on the Albanian site, including optional website tracking and consent choices.
- [Kushtet e shërbimit](https://punetor.ai/terms): Service terms on the Albanian site.

## Optional

- [Sitemap](https://punetor.ai/sitemap.xml): Complete index of public pages and their language alternatives.
- [Crawler access](https://punetor.ai/robots.txt): Public crawling rules.